Effective date: 01/01/2025
Last updated: 01/01/2026

Welcome to Credium (“we”, “us”, “our”). We are committed to protecting your privacy and safeguarding your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information, and your rights in relation to that information.

By using our website https://credium.com.au/ (“Website”) or submitting your information through our forms, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect:

a. Personal Details

• Your full name

• Email address

• Telephone number

• Residential or postal address

b. Lead Form Information

When you submit a lead form on our Website, we may collect:

• Contact details

• Any additional information you voluntarily provide

c. Documents for Certification

If you upload or provide documents for certification purposes, we may collect:

• Identification documents

• Qualification certificates

• Other relevant supporting documentation

We only collect personal information that is necessary to deliver our services and respond to your enquiries.

2. How We Collect Your Information

We collect personal information when you:

• Complete and submit a form on our Website

• Email us directly

• Upload or send documents for processing

• Contact us via phone or other communication channels

We do not collect personal information anonymously if it can be linked to an individual.

3. How We Use Your Information

We may use your personal information to:

• Respond to your enquiries and requests

• Contact you regarding your submitted lead form

• Process your certification request

• Provide our services and support

• Improve our Website, products, and services

• Comply with legal obligations

Lead Form Use

When you submit information through our lead form, we will only use this information to reach out to you regarding your enquiry or request. We will not share your lead form data with any third-party agency for marketing or other purposes without your consent.

Certification Documents

If you provide documents for certification:

• We will share those documents only with the registered Registered Training Organisation (RTO) that is responsible for certifying your submission.

• We will not share your documents with any organisation other than the RTO involved in your certification process.

If you decide not to proceed with certification after submitting your documents (and before we begin processing with the RTO), we will delete all your files within 5 days of receiving your request.

4. Disclosure of Personal Information

We may disclose personal information:

• To the relevant RTO for certification purposes

• To our employees and authorised contractors who help us provide services

• When required by law enforcement, regulators or government authorities

• To other third parties with your consent

We will never sell or rent your personal information to third-party agencies for marketing or commercial purposes.

5. Data Storage and Security

We take reasonable steps to protect your personal information from:

• Unauthorised access

• Misuse or interference

• Loss

• Disclosure or destruction

We use secure storage solutions and follow industry-standard practices to safeguard your data. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted to our Website.

6. How Long We Keep Your Information

We will retain your personal information for as long as necessary for:

• The purposes for which it was collected

• Fulfilling legal and regulatory requirements

• Resolving disputes

• Supporting our internal processes

If you request deletion of your personal information and no longer wish for your data to be held:

• We will securely delete your data where it is lawful and reasonable to do so

• For documents submitted for certification, we will delete them within 5 days if you choose not to proceed

7. Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Ask for corrections if the information is inaccurate, out-of-date, incomplete or irrelevant

To request access or correction, contact us at the details below.

8. Cookies and Tracking

Our Website may use cookies and other tracking technologies to:

• Improve user experience

• Analyse Website performance

• Monitor usage patterns

You can disable cookies through your browser settings; however, this may affect functionality.

9. Overseas Disclosure

We do not intentionally disclose your personal information to recipients located outside Australia unless:

• Required by law

• You have given consent

• It is reasonably necessary to provide services you have requested

If your information is disclosed overseas, we will ensure appropriate safeguards are in place to protect your privacy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date at the top.

Please review this policy regularly to stay informed on how we protect your information.

11. How to Contact Us

If you have questions about this Privacy Policy, would like to access your personal information, or want to make a complaint, please contact:

Credium
📍 https://credium.com.au/
📧 Email: enquiry@credium.com.au
📞 Phone: 0405 910 467